Identity Basics

Why Does Spincastle Casino Need KYC Before I Withdraw?

Our UK Gambling Commission licence requires us to confirm who you are, and a complete file usually clears within 68 hours.

Start Verification Now

Licensed and auditedUK Gambling Commission licence 73974-3940-R-289371. Independent testing by SIQ and BMM Testlabs.

Quick Overview

Your Check in Six Lines

Six short lines tell you who checks, under what licence, and how long it takes.

Who checks

Spincastle Casino Ltd

Licence

UK Gambling Commission, 73974-3940-R-289371

How long

68 hours

When required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Get It Right First Time

What Your First Upload Should Look Like

Use this while you sit with your papers and your phone camera ready.

Are the Corners in Frame?

Send the photo page of your passport or the front of your driving licence; check that all four corners sit inside the frame and that no glare crosses your face.

Readable Now, Rejected Later

A recent bill or bank statement goes next, with your name and Victoria Road address readable; a bill from the last three months reads best.

Mask the Middle Digits

Show the card or e-wallet linked to your deposits, with the middle digits covered; only your name and the first and last digits need to show.

Hours in, Cleared Out

Nine in ten delays come from one blurred edge, so re-read your uploads before you close the tab; the reply lands in your inbox when the review ends.

What Each Paper Proves

Each Paper Answers One Question About You

This block settles which paper proves what, so nothing comes back to you rejected.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull photo page in focus, all corners visible

Proof of address

ConfirmsWhere you actually live

Must showYour name and Victoria Road address, dated recently

Payment method confirmation

ConfirmsThe card or wallet behind your deposits

Must showFirst and last digits, name, middle hidden

Refused Documents And Their Quick Fixes

A Dated Address Slips Through. A proof of address older than the address itself is refused, because the review needs a paper that shows where you live now, not where you lived. Request a fresh copy from your bank today Pick the most recent statement you hold

Screenshot Versus Paper Photo. A screenshot loses the fine print and the security marks, so the reviewer cannot tell a real bill from an edited one and has to refuse it. Photograph the paper bill on a table Download the original file, not a copy

Half The Page In Shadow. Glare, a thumb over the corner or a fold across the date all leave part of the page unreadable, and a reviewer cannot accept what cannot be read. Lay the sheet flat in daylight Retake with all four corners shown

When The Casino Asks Where Money Comes From

Being asked to explain your funds is a condition of the licence that the UK Gambling Commission grants under number 73974-3940-R-289371, and Spincastle Casino Ltd must apply it to every player who reaches the threshold. The question is a standard step against money laundering, not a suggestion that anything is wrong.

Any one of these can settle the question, depending on how the money reached us.

Recent payslips from your employer
Bank statements showing salary credits
A tax return or notice
Proof of a pension or benefit
Papers for a house or car sale

Knowing In Advance

See Why Spincastle Casino Asks Now

This is how Spincastle Casino times the check, so nothing arrives without warning.

A Route We Have Not Seen

Swapping to a card or wallet we have not seen moves money through a new route, so we confirm you hold that account before it carries a payout.

Confirm You Are 18 Or Over

Before you stake anything, we confirm you are 18 or over, matching the birth date on your proof of identity against the details on your account.

Why Is My Payout Paused?

Nothing leaves the account until the identity check is complete, so the first payout request pauses while proof of identity, address and payment method are reviewed.

A Larger Sum Than Usual

A sudden jump in the size of a payment sits outside your usual pattern, so we look at the source of those funds before the money moves further.

Upload Pending

Sitting With a Review Open

Plain answers to what players ask us most during the check.

What happens if my document is refused, and what do I do next?+

A refusal arrives with the reason attached, usually a blurred corner or a bill older than the check allows. Send a fresh copy through the same upload route, and the review restarts from your second file. Writing to [email protected] gets you a person who can name the exact flaw.

How long does the whole check take from the moment I upload?+

Our stated window is 68 hours, counted from the point your last file lands. Many reviews close well inside that, and a set of sharp, matching documents is the difference. Nothing is held back while a review is open except the withdrawal that triggered it.

Do I have to be verified before I can play, or only before a payout?+

The licence obliges us to complete the check at the latest before your first withdrawal. It can come earlier, though: at registration or at your first deposit, we may ask for documents then. Treat the request as scheduled rather than sudden and the wait never lands mid-payout.

Why does the casino want to know where my money came from?+

Source of funds sits among the routine duties the UK Gambling Commission places on every licensed operator. Asking about a salary, a pension or a property sale is the licence working, not a suspicion aimed at you. Answer plainly and the conversation usually ends there.

Is my ID safe once it is uploaded, and who actually sees it?+

Files travel over 128-bit SSL and reach a review team trained for exactly this work. Everything sits under Spincastle Casino Ltd, Company No. 63232253 (United Kingdom), at Victoria Road, London, and our privacy notice explains each use. Write to [email protected] if you want that detail in writing.

Will I be asked for the same papers again further down the line?+

A passport you send now does not expire as proof of who you are, so identity is normally a single pass. Address evidence is the file that ages, and a fresh bill may be requested later. Keeping one recent statement to hand makes any second request a two-minute task.

Can I photograph my documents on my phone instead of scanning them?+

Phone photographs are accepted, provided the whole edge of the paper sits inside the frame and no glare washes out the print. Lay it flat on a dark surface in daylight, then check the shot before sending. A steady hand beats a scanner that is not in the house.